PRIVACY POLICY, TERMS, CONDITIONS & DISCLAIMERS

 Effective Date 28.06.2024

Please read the following Terms of Service thoroughly.

Website, Service, Sales and Content Terms & Conditions

 When you purchase or receive any service/session, product or package offered through Becc Sahasrara, the website http://beccsahasrara.com, or the Acuity scheduling application, engage in an in online video or audio session, class, or in person event, communicate with Becc Sahasrara in a professional capacity and/or consume any content Becc Sahasrara has created or co-created, and on the website http://beccsahasrara.com and externally, you agree to and with the following terms, conditions, statements, disclaimers and privacy policies.

 

Your Privacy and Becc Sahasrara (collectively and individually referred to as “Becc Sahasrara”, “we”, “us” or “our”).

 

WHO WE ARE AND HOW YOU CAN CONTACT US

We are Becc Sahasrara and we are based in Queensland, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our website, our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy. 

You can contact us for privacy-related questions by completing our enquiry form. 


We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

 

OUR ROLE IN YOUR PRIVACY

 If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you. 

 

OUR RESPONSIBILITIES

As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

YOUR RESPONSIBILITIES

Please read this Privacy Policy and our Website Terms & Conditions [insert link]. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

 

WHEN AND HOW WE COLLECT DATA

From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:

  •  You purchase a gift card for redemption on our Site
  •  You purchase an online course, webinar, program or service
  •  You interact with us on social media
  •  You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails
  •  You participate in events, promotions and giveaways or any request for additional data such as customer surveys
  •  You accept our cookies and other tracking technologies on any device you use to interact with us
  •  You voluntarily submit your data to us for any reason

 

TYPES OF DATA WE MAY COLLECT

  • Contact details (name, address, email)
  •  Financial Information (bank details when you are making a purchase)
  •  Your business name (sometimes)
  •  Basic information about your business and its history (sometimes) 
  •  Data about the products or services you purchase 
  •  Data about your experience with our Site and our products and services
  •  Data relating to your circumstances and such other information that is relevant to the products or services we provide to you
  •  Data relating to your attendance at seminars or other events held by us (including webinars and podcasts)
  •  Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) - we do not link this with any personal Data
  •  Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

 

CHOOSING NOT TO PROVIDE PERSONAL DATA

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.

 

TURNING OFF COOKIES

Our Site uses cookies and similar technologies to provide certain functionality to our Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

 

MARKETING

We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by:

  •  completing the contact us form on our contact page; or 
  •  unsubscribing within the email if you have previously subscribed to our newsletter.

 

YOUR RIGHTS

You can exercise your rights at any time by contacting us via our site Contact page

 

ACCESSING INFORMATION WE HOLD ABOUT YOU

We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can't comply with your request and why.

 

INACCURATE INFORMATION

You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.

 

OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS

We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.

 

THE RIGHT TO BE FORGOTTEN

You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

 

MAKING A COMPLAINT

If you have any complaints regarding how your data is handled, please contact us via our Contact page.

If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.

 

SECURITY OF THE DATA WE COLLECT

We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:

  •  Password access to accounts
  •  Storing electronic data with reputable third party storage providers who have appropriate security protections
  •  Limit access to personal information to individuals who need to know. 
  •  Using payment providers who are PCI DSS compliant
  •  We do not store your payment details

 

WHERE WE STORE DATA

We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared. 

 

HOW LONG WE STORE DATA FOR

We will keep your data for as long as we need it, and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it permanently or anonymise data that is no longer necessary.

 

THIRD PARTIES WHO ACCESS YOUR DATA

We share data with third parties in the following circumstances:

  •  Other companies in our group of companies, as necessary to operate our Site
  •  Our suppliers and service providers working for us e.g. payment processors
  •  Our professional and legal advisors
  •  Third parties engaged in fraud prevention and detection
  •  Law enforcement or other government authorities
  •  Share with third parties who enable us to provide our products and services which may include:
    •  payment processors such as Stripe, PayPal, Xero, Shopify who may process your payment for any products and services bought from us;
    •  Social media and analytics such as Facebook, Instagram and Google Adwords for purpose of custom audience generation and the development of targeting criteria;
    •  Other third parties such as Leadpages, LeadQuizzes, Teachable, Zoom, Active Campaign, MailChimp for processing and holding Data that enables us to ensure you are kept informed of all course information, logins and marketing material, offers, promotions, newsletters, blogs and video training.
  •  Where we have your consent to do so or otherwise where we are legally permitted to do so.

 

PAYMENT SECURITY

All of our real-time credit card authorisations are handled by secure third party gateway providers and these are secured by the highest level of security. The following measures are taken to protect your data:

  •  Payments are fully automated with an immediate response.
  •  Your complete credit card number cannot be viewed by us or any outside party.
  •  All transaction data is encrypted for storage within our third party gateway suppliers bank-grade data centre, further protecting your credit card data.
  •  Our third party gateway provider is an authorised third party processor for all the major Australian banks.
  •  Our third party gateway provider will at no time touch your funds, all monies are directly transferred from your credit card to the merchant account held by us.

We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council

PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.

Payments through direct deposit / bank transfer meet the security criteria and standards as offered by the banking institution of the consumer and Becc Sahasrara. You agree that Becc Sahasrara is not liable for any security issues, technical issues or other discrepancies that come about with the use of this method of payment. 

 

AGE OF CONSENT

By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the age of majority.

 

COOKIES AND HOW TO BLOCK THEM

We use cookies, this helps us improve the products and services we provide. Unfortunately, they are not the edible kind! “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

 

WEB BEACONS

We may use web beacons (or clear gifs) on our website and in our emails. So basically when we send emails, we can track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.

 


Private and Small Group Mentorship & Membership Product Multi Payment & Subscription Policy

You agree to pay subscriptions, payment plans, payment agreements or multi payments in the consistent format you agreed to on the purchase page or as written in the mentorship documentation you received as part of your on boarding process.

Sales, Cancellation and Rescheduling Policy

Sales

All sales are non-refundable.

Rescheduling

Private Mentorship

It is understood that rescheduling of session can be needed from time to time. Easy rescheduling can be done via the link you will have received in your appointment confirmation email. A minimum of 24 hours notice must be given for rescheduling of any individual session to be offered.

When you purchase and schedule a session/s, you agree to meet at a certain time and date. This agreement is expected to be enacted. For all scheduled private sessions, Becc Sahasrara is unable to wait more than fifteen minutes past your scheduled session start time, and the session will still end at the scheduled end time. if you are more than fifteen minutes late for your scheduled session, the session will be considered cancelled and rescheduling of the session cannot be offered.

Group Mentorship & Classes

As Group Mentorship and Classes are attended by multiple people, should you miss a class or session, individual rescheduling of the class or session is simply not possible.

Cancellation of Ongoing Private or Group Mentorship

How this affects Your Subscription, On going Payment Plan or Multi Payments

Subscription, Payment Plans or Multi Payments for ongoing services of Private or Group Mentorship are a legally binding agreement. If you are on such a subscription or multi payment and you decide to cancel and no longer participate in your Mentorship or product, you will still pay the total amount in full via the original agreed upon methods and timeline.

Postponement or Termination of Services and Communications

At times Becc Sahasrara may need to reschedule, postpone, cancel or terminate services/sessions and/or communications. In such cases, as much notice as possible will be given to the client/consumer.

If at any time Becc Sahasrara through sole discretion, determines that your needs are beyond the scope of services offered, Becc Sahasrara reserves the right to recommend additional support and/or terminate sessions. In such cases as much resource and/or referral will be provided where reasonably possible.

Your Contact Information and Liability

If any of your contact information, or other given or requested information is given incorrectly by you (e.g. spelling mistakes, giving the wrong username or email address) Becc Sahasrara is not liable for any consequences of these actions (such as missing or not receiving your service/session). Should this happen, the policies, disclaimers, terms and conditions communicated on this page still apply in full. You can update your contact information, or any of the requested information for your service/session, via the link received in your appointment confirmation email. Please make any such necessary changes as soon as possible.

Disclaimer

The information, opinions or guidance that are shared on the website (http://beccsahasrara.com), within any and all services/sessions offered in any format and any other communication between Becc Sahasrara and a client or consumer, or potential client or consumer, is not to be taken as a substitute for the advice of doctors, psychotherapists, psychologists or psychiatrists. Becc Sahasrara is not and does not claim to be a licensed, trained, qualified or certified therapist, psychotherapist, doctor, psychologist, psychiatrist or counsellor of any kind. The statements and guidance that are shared on this website and within the offered services/sessions are based on Becc Sahasrara's own opinions and theories and are therefore only for educational and theoretical purposes. Becc Sahasrara does not make any kind of warranty relative to any advice, content, product or service that is discussed or shared within this website or within the time of a service/session being implemented, or within the personal communication that may take place before or after a session/service’s completion or content's creation.

Becc Sahasrara does not accept any liability or responsibility for any consequences of an individual’s use of the information shared on this website or during the aforementioned services or personal and professional communications. All advice and guidance is subject to interpretation by each individual who hears it, therefore, the website/content/communication reader/viewer/listener/consumer is solely responsible for any effects on them or others which they may attribute to information shared within this website.

Though Becc Sahasrara has attempted to ensure accuracy and completeness of any information that originates from any source other than her own, Becc Sahasrara assumes no responsibility for errors, inaccuracies, omissions or any inconsistency herein. Any slights of people or organisations are entirely unintentional.

Client/consumer or potential client/consumer, understands and agrees that specific results or outcomes in relation to participating in session, class or service of any kind, or consuming content or material, or receiving guidance, coaching, teaching or advice, of any kind, in any format, are not guaranteed. Client/consumer, or potential client/consumer, understands and agrees that no representations or guarantees are made relative to individual results and results may vary. The client/consumer will hold Becc Sahasrara and all materials/sessions/courses/mentorships harmless if he/she/they do not experience desired outcomes or results. Client agrees they are fully responsible for all results, outcomes, changes, decisions and courses of action.

Privacy Policy

Any personally identifiable or sensitive information such as what you share within a service/session/communications provided, or your name, email or phone number acquired via any of the contact methods offered or suggested on this website E.g. Email Communication, online ‘Contact Form’ (and the communication methods offered within it), the Acuity Scheduling application, or that which is shared within any session/communication/service's implementation, will not be shared with any person/s other than Becc Sahasrara, unless required by law. Occasionally Becc Sahasrara may share some of the information and/or conversation experienced within any of the services/sessions offered or personal communication/s in the form of writing, blogging, video, and/or teaching. In this case, the client’s name and any other personally identifiable information will be omitted and/or changed, unless explicit consent is already obtained from the client.

Data Security & Safety

The website http://beccsahasrara.com and associated payment systems comply with PCI standards and the website http://beccsahasrara.com uses HTTPS security. All payments (processed through Acuity Scheduling and Stripe) are handled safely and securely.

Copyright and Intellectual Property Rights Policy

All content on this website now or in the future and all content that is downloaded or accessed through this website within membership, mentorship, or any services provided, all downloaded or accessed Mentorship materials, and all downloaded or accessed materials or recordings, or access to recordings, associated with events or services held by Becc Sahasrara, now and in the future, are protected by copyright. No part of any of the aforementioned content or materials can be reproduced, sold, shared, copied, distributed or transmitted through any means without written permission from the creator. All current and future rights to intellectual property including inventions and improvement, trademarks (whether registered or common law trademarks), patents, designs, copyright, and corresponding property rights under the laws of any jurisdiction are reserved.

These Terms and Conditions and Policies appear on the website http://beccsahasrara.com and are displayed again and must be agreed via check mark box before purchase through acuity scheduling app.

 

GOVERNING LAW

This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.

 

UPDATES TO OUR PRIVACY POLICY

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it's the latest version.